At Lampost Aroma, your satisfaction is our top priority. We strive to provide the highest quality products and a delightful shopping experience. If, for any reason, you are not satisfied with your purchase, this Refund Policy outlines the steps for resolving your concerns.

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Eligibility for Refunds

We accept refund requests under the following circumstances:

1. Defective or Damaged Products: If the product arrives damaged or has manufacturing defects.
2. Incorrect Item Received: If the product delivered does not match your order.

Note: Refund requests must be made within [7 days] of delivery. Items must be unused, in their original packaging, and include proof of purchase.

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Non-Refundable Items

The following items are not eligible for refunds:

- Products purchased on clearance or during special promotions (unless defective or damaged).
- Used, opened, or partially consumed products.
- Custom or personalized items.

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Refund Process

1. Contact Us: To initiate a refund, email us at support@lampostaroma.com with your order number and reason for the refund.
2. Return the Product: Ship the product back to us at the address provided by our support team. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
4. Approval & Refund: If approved, the refund will be processed within [7-10 business days] to your original payment method.

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Exchanges

We do not offer direct exchanges.

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Cancellations

- Orders can be canceled within [24 hours] of placement order by contacting us at support@lampostaroma.com.
- If the order has already been shipped, cancellations will not be possible, but you may initiate a return after delivery.

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Late or Missing Refunds

- If you haven’t received your refund after [10 business days], check with your bank or payment provider.
- If the issue persists, contact us at support@lampostaroma.com for further assistance.